Edward Boches writes of his recent experience with a salesman at Nordstrom's Department store. I’m pretty sure this is what combining social media, customer service and sales is supposed to be about.
I’m standing at the counter in Nordstrom’s when my iPhone beeps. The person ringing (do we even say that anymore) up my purchase says, “Hey, you got an iPhone? I got an iPhone. What apps do you use?”Anxious to be on my way and not wanting to get all that conversational I answer, “Mostly just Twitter,” figuring maybe that’ll end the conversation.
Instead he says, “Hey, I’m on Twitter. Ever use TwitPic?”
“Yes.”
“Great, if you want, I’ll TwitPic your favorite brand of shirts when they come in and DM them to you so you can get first pick.”
“Really?” (Now I’m less anxious to skedaddle.)
“Sure, follow me. I’m @NordstromDave.”


